System status.

Recent incidents.

1. minorBill payments

   Bill payment delays via VTPass

   12 May 2026, 14:22

   Duration 1h 26m

   1. Resolved
      12 May 2026, 15:48

      VTPass has restored normal processing. All queued payments have settled. We are issuing miss-bonus credits to affected customers and will publish a short RCA tomorrow.

   2. Monitoring
      12 May 2026, 15:10

      VTPass deployed a hotfix and queued payments are draining. We are watching success rates over the next 30 minutes before marking this resolved.

   3. Identified
      12 May 2026, 14:42

      VTPass have acknowledged a regression in their electricity disco router. Airtime and data continue to route normally via IRecharge. ETA on fix is approximately 45 minutes.

   4. Investigating
      12 May 2026, 14:22

      We are seeing elevated failure rates on electricity bill payments routed through VTPass. Affected customers will see their wallet refunded automatically if the retry path also fails.

2. minorIdentity verification

   Identity verification latency

   24 Apr 2026, 09:05

   Duration 1h 29m

   1. Resolved
      24 Apr 2026, 10:34

      Smile Identity has restored full capacity. The backlog of pending KYC reviews has cleared. No customer data was affected.

   2. Identified
      24 Apr 2026, 09:48

      Upstream provider (Smile Identity) is throttling requests due to an internal scaling event. New KYC submissions will be queued and processed once capacity returns.

   3. Investigating
      24 Apr 2026, 09:05

      New KYC tier upgrades are taking 5–10× longer than usual to verify. We are investigating.

3. majorPayouts to bank

   Brief settlement outage to Access Bank

   8 Mar 2026, 18:14

   Duration 28m

   1. Resolved
      8 Mar 2026, 18:42

      Access Bank rails are fully restored. All payouts queued during the outage have settled. SLA-miss bonuses (NGN200 each) have been credited automatically.

   2. Monitoring
      8 Mar 2026, 18:26

      Paystack reports they have failed over to a backup acquirer. Payouts to Access Bank are succeeding again. We are watching.

   3. Investigating
      8 Mar 2026, 18:14

      Payouts to Access Bank are returning errors. Settlements to other banks are unaffected. We are coordinating with Paystack.

Older incidents are kept in the audit archive — email support@payroid.co if you need a copy for a regulatory or audit request.