One Question.
The Right Channel.

In-app chat for a trade in flight, email for paperwork, Telegram for everything else. A real person reads your message, not a bot.

When A Trade Is In Flight.

Use a real-time channel. The reviewer who can act on your card is the same person reading the message. Email is for paperwork that can wait a few hours.

In-app chat

Open the Payroid app and tap the chat icon. A trained human, not a bot, picks it up, best for a live trade or anything time-sensitive.

Open app

Telegram channel

Announcements, system updates, new brand drops. Public channel, not a private support inbox.

@payroidhq

Email us.

Pick the right address. Saves a redirect and gets you to the right person faster.

For
Customer support
support@payroid.co
Anything about a trade, a payout, your account, or a complaint.
Reply within 24 hours on business days.
For
General enquiries
hello@payroid.co
Partnerships, integrations, business accounts, everything else.
Reply within 48 hours on business days.
For
Media and press
press@payroid.co
Journalists, podcasts, interview requests, and asset enquiries.
Reply within 48 hours, including weekends.
For
Careers
jobs@payroid.co
Applications, referrals, and one-line introductions.
Reply within 72 hours, even when the answer is not right now.

Operating from Ogba, Lagos.

Small team, headquartered in Ogba. We don't take walk-in visitors. Partnership meetings happen by appointment, set up via hello@payroid.co.

Headquarters

Payroid Synergy Limited

RC 9553657 · TIN 2622489136936