One question.
The right channel.
In-app chat for a trade in flight, email for paperwork, Telegram for everything else. A real person reads your message, not a bot.
When a trade is in flight.
Use a real-time channel. The reviewer who can act on your card is the same person reading the message. Email is for paperwork that can wait a few hours.
In-app chat
Open the Payroid web app and tap the chat icon. A trained human, not a bot, picks it up, best for a live trade or anything time-sensitive.
Open the web appTelegram channel
Announcements, system updates, new brand drops. Public channel, not a private support inbox.
@payroidhqEmail us.
Pick the right address. Saves a redirect and gets you to the right person faster.
- ForCustomer supportsupport@payroid.co
Anything about a trade, a payout, your account, or a complaint.
Read by a person, trade and payout issues first.
- ForGeneral enquirieshello@payroid.co
Partnerships, integrations, business accounts, everything else.
Read by the founders.
- ForMedia and presspress@payroid.co
Journalists, podcasts, interview requests, and asset enquiries.
Interview and asset requests welcome.
- ForCareersjobs@payroid.co
Applications, referrals, and one-line introductions.
You will get an answer, even when the answer is not right now.
Operating from Ogba, Lagos.
Small team, headquartered in Ogba. We don't take walk-in visitors. Partnership meetings happen by appointment, set up via hello@payroid.co.
Payroid Synergy Limited
RC 9553657 · TIN 2622489136936
Ogba, Lagos State
Nigeria